Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required:-
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluency In Communications Skills (both spoken and written)/ soft skills
Shifts will 24×7 in nature and can vary depending on geographies supported
Eligibility Criterion
Bachelor’s Degree/ Diploma ( 15 Years + education )
QUALIFICATION CRITERIA
Experience : 0-2 Years
Salary : Not specified
Job Location : Bangalore, Hyderabad
Qualification : BE/B.Tech, Diploma, Others
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