Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users
The candidate will be required to handle independently the Vendor payment processing (EmplyeeT&E for US & Vendor Invoice Processing ) and customer queries
The incumbent shall ensure compliance with SLA and other internal guidelines of policies relating to the business area he/she is going to handle and must be controls & quality conscious.
Involved in coding, testing, debugging. Responsible for delivery of assigned work, under a module lead or team lead supervision. Needs to understand technology and quality processes within Cognizant
Job Requirement
Working knowledge of the technical platforms of the project