No. 1 IT MNC Offcampus Drive for Freshers 2013 & 2014 Batch graduates

Candidates should posess B.Sc, BCA , NON-Science graduates and Diploma from 2013 & 2014 Batch

JOB DESCRIPTION:
Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.Receives and logs customer problem/request/issues and ensures proper documentation.Performs initial level of problem identification and attempts to resolve when appropriate;otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database.

PROCESS:
Group discussion, Voice & Accent round, Aptitude test, HR Interview
Joining will be in the month of August

QUALIFICATION CRITERIA

Experience             : Freshers (2013 Passed out & 2014 passing out)
Salary                      : Rs.1,95,300 / Annum
Job Location          : Bangalore (majority), Kokatta & Pune
Qualification           : B.Sc, BCA , NON-Science graduates and Diploma

COMPANY DETAILS

Company Name      : No. 1 IT MNC

WALKIN DETAILS

Walkin Date            : Will Be Informed Later

Walkin Address      : Chandigarh Group of Colleges, Landran- Mohali